GBS Online Return Policy

Online RMA Form

1. NEW -Item is New/Never Used. Item comes in the original manufacturer's box and comes with original manufacturers warranty. GBS will replace or refund any non-working items within the first 30 days, after 60 days please contact the original manufacturer.Non-defective returns are charged a 25% restocking fee by GBS.
2. NOB - Item condition is NEW/Never Used. It may or may not be in the original manufacturer's box and the box may have been opened for inspection. GBS warranty is 45 days against DOA or defect, not all NOB items are eligible for the original manufacturer's warranty, depending on age of product. Call us for details. Non-defective returns are charged a 25% restocking fee by GBS.
3. Refurbished - Items come with a 60-90-120 Day warranty period. The Item has been thoroughly tested by GBS or by a third party company. Because this product is used, returns due to the cosmetic condition will generally not be accepted. All non-defective returns on refurbished items must be pre-authorized by phone and are subject to a 25% restocking fee plus freight costs.
4. Used - Item has been used and is in good cosmetic condition, it hasn't been tested by GBS, other than to verify it powers up. Our 30 day warranty applies to used items and you have 30 days to try the product, we guarantee they are in working condition. GBS will replace item or refund your money depending on stock availability if non-working. Returns due to the cosmetic condition of a used product are not accepted. Good condition is described as minimal scratching or hazing and not effecting performance of the item.
5. As Is - Occasionally, Some Item(s) are offered with NO Warranty. These items ARE CLEARLY MARKED. The low price will reflect this. Item could be new or used, we sell these with NO RETURNS. Large Quantity Lot Buys may fall into this category. Call us if you have questions on our AS IS* inventory listed or are looking for excess used hardware in large quantities.               

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